Privacy Policy

1. Introduction

Welcome to ExamWise. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our exam preparation platform and services.

By using ExamWise, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address, password)
• Sign in with Google OAuth (name, email, profile picture)
• Subscribe to our premium services (payment information processed by Stripe)
• Submit content to our Community Solutions feature
• Create StudyHub accounts (subject preferences, practice data)
• Contact us for support or feedback

2.2 Usage Data

We automatically collect certain information when you use our services:

• Service usage data (Vision Search, Exam Builder, Wizard, StudyHub activities)
• Question attempts, difficulty ratings, and performance metrics
• Device information (browser type, operating system)
• IP address and general location data
• Cookies and similar tracking technologies

2.3 User-Generated Content

When you submit solutions to our Community Solutions feature, we collect:

• Uploaded images and solution explanations
• Comments and reactions on community content
• Voting data on questions and solutions

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our exam preparation services
• To process your subscription payments and manage your account
• To track your study progress and provide personalized recommendations
• To generate practice worksheets tailored to your needs
• To display community solutions and facilitate peer learning
• To analyze trends and improve our question database
• To send you essential service updates and account notifications
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our platform:

• Google OAuth: For authentication services
• Stripe: For payment processing (we do not store your payment card details)
• Cloudflare R2: For secure storage of question images and user-uploaded content

We do not share your data with marketing or advertising platforms.

4.2 Community Features

When you submit content to Community Solutions, the following information is publicly visible:

• Your display name and profile picture
• Your submitted solutions, comments, and reactions
• Your verified community member status (if applicable)

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and authentication requirements

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes. Community content you've submitted may be retained with an "Unknown User" attribution.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a machine-readable format
• Objection: Object to our processing of your personal information
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at the email address provided in the Contact section below.

8. Cookies and Tracking Technologies

We use cookies strictly for essential platform functionality. We do not use marketing cookies or tracking cookies for advertising purposes. Our cookies are used only to:

• Maintain your login session and authentication
• Remember your user preferences and settings
• Store your study progress and StudyHub data locally

We do not:

• Use marketing or advertising cookies
• Track your browsing activity across other websites
• Share cookie data with third-party advertisers
• Send you marketing emails or promotional communications

You can configure your browser to refuse cookies, but this will prevent you from logging in and using essential features of our platform.

9. Children's Privacy

Our services are intended for students preparing for A-Level examinations. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: